FAQ
The most common questions
Here you will find answers to frequently asked questions.
And if any doubt remains, the designer will personally assist you.
CHOOSE YOUR ROOM
Each creation speaks a different language: softness, structure, desire. If you're unsure, you can request a private consultation with the designer. Together, you'll identify the piece that expresses the right message, for you or for the person you wish to give it to.
Our sizes follow a precise guide. If you have any doubt, we recommend personalized assistance: the designer will discreetly help you choose the most suitable size.
MANUFACTURING & MATERIALS
Yes. All our pieces are imagined, designed and handcrafted in our private workshop located in Nice, in the South East of France .
We exclusively select fine materials woven in France: silk satin, silk chiffon, Calais-Caudry lace . Each material is chosen for its softness, quality, and ability to convey emotion.
Yes, but in a very limited way. Custom-made items are only available on request , depending on workshop availability and the nature of the project.
COLLECTIONS & AVAILABILITY
Some collections are timeless, while others are available in limited editions. Black and ivory designs are permanent collections. Colorful or floral pieces are available depending on the amount of fabric available.
Yes. Committed subscribers always receive invitations first and can access items before they go on public sale.
ORDERS & DELIVERY
Orders are shipped within 2 weeks via Colissimo. You can request delivery via Chronopost, to a collection point, or another method, simply upon request.
Yes, we ship to most countries, including Switzerland, Canada, the United States, the United Kingdom, Japan, Hong Kong, etc. For some countries, VAT or customs fees may apply. Therefore, we ask that you contact us beforehand.
Always. Your order is shipped in a plain package, with no mention of "lingerie". Inside, the items are protected in an elegant case.
Yes, within 14 days, for unworn and unwashed items, in their original condition.
PERSONALIZED SUPPORT
Yes. The designer is available for phone or video interviews . This appointment is reserved exclusively for our registered members.
Upon request via email, SMS, WhatsApp or chatbot.
WORKSHOP-SHOWROOM
The workshop-showroom is a private space dedicated to creation. It is accessible only by selected appointment , depending on the designer's availability.
BUCOLIK
Workshop 25.52
31 Avenue Jean Médecin
06000 NICE
PARTS MAINTENANCE
We recommend hand washing in cold water with a mild, pH-neutral soap containing glycerin. You can also use a mild shampoo.
Next, gently wring out your lingerie to avoid breaking the fibers, then let it dry flat in the open air.
For silk, avoid direct exposure to sunlight.